Refund Policy

Nei Recharge — Phone Top-Up Kiribati, operated by MainKT Enterprises

1. Once a Voucher Is Sent

Once a voucher code has been emailed to you, the transaction is final. We do not offer refunds for a voucher that has already been sent, including if you dial the wrong number, apply it to the wrong phone, or no longer want the top-up.

2. Before a Voucher Is Sent

If your submission is still Pending Review, or you believe your payment could not be matched to your submission, contact us with your reference code and payment screenshot. We will look into it and, depending on what we find, either:

• Verify your payment and send your voucher; or
• Ask you for more information to help us verify it; or
• If we genuinely cannot verify or match a real payment to your submission, arrange a refund or other resolution at our discretion.

3. Submitted Too Late

Proof of payment must be submitted within 1 hour of the transfer. A submission made after that window will be rejected for being too old — if you believe this happened in error, contact us with your reference code and we'll take a look.

4. No Vouchers Left For Your Amount

If your payment is verified but no voucher is currently available for the amount you paid, we will contact you to arrange either delivery once restocked, or a refund.

5. Wrong Amount Paid

If you transferred the wrong amount, contact us before assuming anything — we handle these case-by-case. Depending on the situation, we may match it to the closest valid top-up, ask you to top up the difference, or arrange a refund of the mismatched amount.

6. How to Request a Refund or Raise a Dispute

Email neirecharge@gmail.com or use our Contact / Support page, and include:

• Your payment reference code;
• The name and email used on your submission;
• A copy of your payment screenshot;
• A short description of the issue.

We aim to look into every request as promptly as we can.

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