Contact / Support

Nei Recharge — Phone Top-Up Kiribati, operated by MainKT Enterprises

Have a question, a payment that hasn't gone through, or a dispute about a submission? Reach us here:

What to Include

To help us resolve your query quickly, please include:

• Your payment reference code (shown on the top-up form);
• The full name and email address you used on your submission;
• A copy of your payment screenshot;
• A short description of the issue.

Common Questions

How long does verification take? Most matching payments are approved automatically within moments. Anything that needs manual review is checked as promptly as possible.

How soon do I need to submit my screenshot? Within 1 hour of making the transfer — submissions of older transactions will be rejected.

I paid the wrong amount — what now? Contact us with your reference code before assuming anything; see our Refund Policy.

My voucher code didn't work. Contact us with your reference code and we'll look into it.

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